Sage Accpac Accounting Software Vancouver Blog – Unisoft

The PCI compliance deadline of July 1st, 2010 is fast approaching.  Do you know if your company meets the requirements of PCI-DSS?  If not you should take the appropriate steps as soon as possible as you may loose your ability to process credit cards.

PCI-DSS are a set of 12 requirements that fall into 6 categories. For more information about Sage Accpac and PCI compliance please visit the the Sage Accpac website on PCI compliance.

If you need assistance with ensuring your business meets the PCI-DSS requirements please contact Unisoft at 604 926-3398 or info@unisoft.net.

More and more Canadian small to medium sized businesses are implementing customer relationship management (CRM) systems to improve their customer interactions.  Are you considering CRM for your business? If you are you should know how implementing a CRM system can create value in your business.

1) Increase Customer Retention: In a tough economy focusing on your existing customer base and customer retention is arguably a businesses top priority.  CRM let’s you manage all of your customer touch points and enhance the customer experience ensuring customers needs are met.

2) Discover more cross selling opportunities: Properly identifying cross-selling opportunities is a challenging task without being able to segment your customers. With a CRM system you are able to quickly and easily generate marketing campaigns targeted at a specific customer segment and then identify any opportunities generated from that campaign.

3) Enhanced customer satisfaction: Customer satisfaction can be invaluable to a business; if your customers aren’t satisfied with your service they won’t be referring you business.  Managing and automating the customer experience through a CRM system allows you to ensure the best possible service is given to all customers.

4) Reduced Operational Costs: Increased productivity leads to reduced operational costs and by improving communication in the office between staff you quickly reduce the time to complete common tasks. If you have all the information about a customer in one place (CRM) you are able to make better decisions and involve less staff and take less time to complete tasks.

5) Automate customer-oriented business processes: Automation of customer-oriented business processes such as sales, marketing and customer service allows your organization to respond quicker to customer needs in a productive and organized fashion. Automation ensures all customer requests are process appropriately and are not lost and is the key to achieving the above benefits of CRM.

Unisoft has been implementing business and accounting software systems for small to medium sized businesses for over 20 years. We have worked with companies large and small to create value and enhance their business processes.  Please feel free to contact us (604 926-3398 or sales@unisoft.net) to talk about CRM and the value it can create for your business.

Trends Electronics with services of Unisoft has just launched a web store fully integrated with Sage Accpac ERP.  The web store offers complete integration with their back office accounting software.

By implementing the web store Trends saves valuable employee time by having their customer place the orders for them. These orders are then automatically inserted into their current Sage Accpac ERP accounting software requiring no change to existing business processes. In addition, their sales representatives are able to quickly check availability and pricing of an item while visiting their customers sites.  The store also offers online payment of invoices and account statement  lookup 24×7 reducing unnecessary calls to the customer support representatives reducing employee time spent servicing existing customers and freeing up time on improving business process and acquiring new customers.

If you think you’re business could benefit from an integrated web store then talk with Unisoft today @ +1 (604) 926-3398.